Payment trust: Designing decisions and recourse
Reflections on Mastercard and Stripe/Muse: portable permission, scoped credentials, and clearer paths to customer resolution.
Read the insightSELECTED WORK
A few ways I’ve put it into practice.
Financial complexity, translated into products people can use.
INSIGHTS
Thinking in progress.
My perspectives, reflections, and lessons across financial services, fintech, AI, and product management.
Browse InsightsProduction AI: Designing the improvement loop
Iterative agent design, usable traces, and a shared scorecard for comparing versions and learning from feedback.
Read the insightBEYOND WORK
A little more about meBooks, movement, little discoveries.
The latest from my bookshelf. A small window into life outside of work.
LET’S CONNECT